Greater Richmond Regional Hotline

Need Help Now? Call 804-612-6126.

  • Serves anywhere in the Richmond region
  • Free, confidential, live specialists 24/7
  • Your first point of contact for services at the YWCA Richmond or DV/SA agency closest to you
  • Direction to free crisis intervention, emergency shelter, counseling, case management, hospital based services and support

YWCA Richmond Services: An Overview

  • YWCA Richmond Serves Richmond and Chesterfield
  • All services are free, thanks to generous community support.
  • To get help, start by calling 804-612-6126

Individual & Family Services for Survivors

  • Crisis Intervention
  • Safety Planning and Education
  • Safe Housing
  • Case Management
  • Group and Individual Counseling
  • Hospital and Court Accompaniment
  • Legal and Employment Assistance

Community-Based Services for Survivors

Our Community Counselors provide group and individual counseling throughout the community. These sessions help educate participants and provide tools to respond to a violent situation. Call 804-612-6126 to get started.

Residential Services for Survivors

There are times when the best way to respond to violence is to leave. That’s why we offer confidential safe housing to women, children and families who are fleeing violence. Plus, we provide services to help restore stability in your and your children’s lives.

Process Groups

Service Providers in the Community: Video

Meet representatives from local agencies who interact with YWCA Richmond to provide services to survivors, in this “beyond a PSA” produced by Jessica Mancuso, Sheree Chen and students from VCUarts Cinema.

Regional Services


VINE (Victim Information and Notification Everyday) is a national service (with regional through which victims of crime can search for information regarding the custody status of their offender, and to register to receive phone & email notification(s) when the offender’s custody status changes.

The toll-free number for the Virginia VINE system is (800) 467-4943. TTY: (866) 847-1298. Click here to access Virginia VINE online through VINELink.

Start Your Recovery is a free, confidential tool that helps individuals take steps toward a healthy relationship with drugs and alcohol. It offers people who are dealing with substance use issues a single source of reputable, objective information about signs, symptoms, conditions, treatment options, and resources. Family and friends can also learn about addiction and how to encourage treatment and support sober living on the website.

National Resources